Company background

SoftServe is a digital consultancy and software development company that provides services across a wide variety of fields, including big data, cloud computing, DevOps, e-commerce, and more.

Although the company’s expertise is rooted in technology, such as engineering and software development, it can also deliver value to its customers by helping analyze their business objectives, improve their product development process, and more. This level of service and attention to detail has allowed the company to grow to more than 12,000 employees since it was founded in 1993.

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The Challenge

As SoftServe has grown and scaled around the globe, it has developed a mature and comprehensive delivery management system that has made it easy to replicate successful processes for different customers.

However, in order to ensure they are delivering maximum value to its clients, SoftServe wanted to incorporate objective, quantifiable SDLC process analysis into its business value engineering strategy. This required the ability to not only know what has worked before, but the specific actions SoftServe and their clients should take as a client initiative moves forward.

With an objective and clear understanding of business needs, SoftServe and their clients have an even greater assurance of achieving a client’s intended ROI.

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The Solution

By incorporating Bloomfilter into its existing business value engineering process, SoftServe and their clients were able to leverage Bloomfilter’s process mining and intelligent analytics capabilities to eliminate process waste and optimize efficiency before, during, and after major projects.

With the platform embedded into its process, SoftServe could help their clients make data-driven predictions for how projects and investments would turn out, allowing them to anticipate challenges and put in place the necessary resources–both clients’ and SoftServe’s–to  maximize ROI.

As initiatives move forward, Bloomfilter’s process observability gives SoftServe the ability to accurately evaluate how they and the client are progressing, as well as pinpoint process improvement opportunities before any investments have strayed beyond repair.

Afterwards, Bloomfilter’s comprehensive analytics allow SoftServe and its clients to conduct thorough assessments of both their process and any improvements introduced along the way. This level of transparency helps increase confidence and improve the chances of long-term success.

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The Results

With Bloomfilter an integral part of its business value engineering process, SoftServe and their clients now have 100% objective data to maximize client ROI and ensure SoftServe consistently exceeds clients’ expectations in business value.

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Conclusion

Although SoftServe already had an established strategy for onboarding new clients, its integration with Bloomfilter allowed the company to gain an even clearer understanding of their business needs, as well as build out a data-driven process for continually evaluating projects, eliminating waste, and identifying further opportunities for efficiency.

Moving forward, SoftServe plans to continue incorporating Bloomfilter into other tools and systems, providing the company with even more transparency into processes like design and backlog curation, and helping clients gain a better understanding of their investments.

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